Privacy Policy

Identity and contact details

• Name, address, email address and phone number
• Professional details

Service related information

• Payment and transaction details for products and services you've purchased from us or enquiries about our products and services
• Your preferences for our services and your marketing preferences
• Feedback and survey responses

Digital information

• IP address and general location information derived from your IP address
• Search and browsing behaviour
• Website usage patterns
• Cookie preferences

Recordings

• Call recordings
• Records of meetings and decisions

Professional information (for job applicants and workers)

• Employment history
• Professional experience
• Required authorisations and licences
• Professional registrations
• Information about your right to work in the relevant jurisdiction

Directly from you when you:

• Interact with us, contact us, fill out forms

Automatically when you:

• Visit our website, use our technologies, interact with our online services

From third parties:

• Service providers, business partners, public sources, government organisations and organisations or people authorised by you

From publicly available sources:

• Such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn

Business operations

• To manage our relationship with you as a customer or supplier
• To process and deliver our products and services
• To handle your inquiries, support requests, and communications
• To maintain accurate records for billing and administration
• To verify your identity when required or permitted by law

Communication and support

• To respond to your questions and support requests
• To communicate important updates about our services
• To handle inquiries made through our website or platforms
• To manage your participation in surveys, feedback sessions, or events

Service improvement

• To conduct analytics and market research
• To improve our business operations and services
• To develop and enhance our applications and platforms
• To understand how our services are used

Marketing and promotions

• To send you promotional information about our services and events
• To inform you about products or services that may interest you
• To manage your marketing preferences
• To run competitions, promotions, and special offers
• To provide additional benefits to our customers

Employment purposes

• To assess employment applications
• To evaluate candidate qualifications
• To manage professional certifications and licences
• To maintain employment records

Legal and compliance

• To comply with our legal obligations
• To respond to court orders or legal processes
• To maintain required business records
• To fulfill regulatory requirements or reporting obligations
• To protect our legal rights and interests or as authorised by law

Service providers

• IT service providers
• Data storage providers
• Web hosting and server providers
• Payment processors
• Marketing and advertising providers
• Analytics providers

Professional advisers

• Bankers
• Auditors
• Insurers and insurance brokers
• Legal advisers

Business partners

• Our existing or potential agents
• Our business partners or contractors

Corporate transactions

If we merge with or are acquired by another company, or sell our business assets:

• Your information may be disclosed to our advisers
• Your information may be disclosed to the potential purchaser's advisers
• Your information may be included in the transferred assets

Legal and regulatory bodies

• Courts and tribunals
• Regulatory authorities including as required for reporting obligations
• Law enforcement officers

Other parties

• Third parties you have authorised
• Emergency services when necessary
• Any other parties as required or permitted by law

Storage and access

We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:

• When our service providers are located overseas
• When we work with overseas business partners
• When using cloud-based services or data storage solutions

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law — by only sending what is necessary, requiring recipients to protect your information through contractual agreements, and by monitoring how recipients handle your information.

Providing information

You can choose whether to provide personal information to us. If you don't provide certain information, we may not be able to provide some services. Let us know and we will tell you when information is required versus optional.

Access to your information

You can request access to the personal information we hold about you and we will respond within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why.

Correction rights

You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct it promptly. If we cannot make the correction, we will explain why and discuss alternatives.

Marketing communications

You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us.

Step 1 — Contact our privacy officer

Step 2 — Our response

We will verify your identity, investigate thoroughly, respond in writing within reasonable timeframes, and explain what actions we will take.

Step 3 — If you're not satisfied (complaints only)

You can ask for a review by our senior management, or contact external bodies:

• Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au)

Technical safeguards

• Enterprise-grade encryption for data storage and transmission
• Regular security testing and monitoring
• Automated threat detection systems

Operational security

• Staff training on security and privacy
• Strict access controls based on job requirements
• Regular security audits and incident response procedures testing

Physical security

• Secure premises with controlled access
• Secure disposal of physical documents
• Equipment security protocols

Cookies

• Small text files stored on your device
• Help remember your preferences
• Enable certain website functions
• Make your interactions with our website more efficient

Tracking pixels

• Tiny, invisible images in web pages and emails
• Help us understand how you interact with our content
• Allow us to measure email engagement
• Enable more relevant content delivery

Your control

You can manage these technologies by adjusting your browser settings, using privacy-focused browser extensions, configuring your email client to block images, or using our cookie preference settings. Note: blocking all cookies may affect website functionality.

Google Analytics

We use Google Analytics to understand how people use our website. You can opt out through your Google account settings, browser add-ons, or your device's privacy settings.

Meta advertising tools

We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform. You can manage this by adjusting settings within your Meta account preferences.

How we use AI

• Improve and optimise our services and operations
• Automate routine tasks and communications
• Personalise your experience with our services
• Assist with customer support and queries

Your rights and our commitments

Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. We commit to transparency, human oversight of significant AI-generated decisions, and regular monitoring of AI outputs for accuracy and reliability.