Loyalty Program Terms and Conditions

1. Joining the Program

Membership is free. To join, you must download the App, complete the registration process, and accept these Terms by ticking the acceptance checkbox (clickwrap). By accepting, you confirm you are at least 18 years old, or if under 18, that you have parental or guardian consent. Membership is personal and non-transferable. You may only hold one membership account.

2. How to Earn Rewards

You earn rewards points (Points) each time you make a qualifying purchase at a Juvo vending machine using your registered payment method or loyalty card.

• To record a purchase and earn Points, you must scan the loyalty QR code via the App at the machine before completing your purchase.
• A scan of the QR code via the App will simultaneously authorise payment, record your purchase, and credit your Points — no additional steps are required. Points are credited to your account upon successful transaction completion. Points have no cash value and cannot be transferred, sold, or exchanged.

3. Rewards and Offers

Points-Based Discounts

Once you accumulate sufficient Points as set out in the App, you may redeem them for discounts on future purchases at any Juvo vending machine.

Event and Promotional Offers

From time to time, we will make available time-limited offers tied to events, seasons, or promotional campaigns (Event Offers). Event Offers will be notified to you via the App and are subject to their own specific terms, including expiry dates and eligible products.

Exclusive Member Offers

As a member, you will have access to exclusive discounts and product offers not available to non-members. These will be communicated via the App and may include new product launches, venue-specific promotions (e.g., gym or university campus offers), and bundle deals.

General

All rewards and offers:

• are subject to availability;
• cannot be combined with other offers unless expressly stated;
• have no cash value and cannot be redeemed for cash; and
• may be withdrawn or modified by us at any time with reasonable notice via the App.

4. The App

The App is required to access the full features of the Program, including viewing your Points balance, receiving offers, and scanning at machines. You are responsible for maintaining the security of your App login credentials. You must notify us immediately if you suspect unauthorised access to your account. We may update or modify the App from time to time. Continued use of the App following any update constitutes acceptance of any revised features or functionality.

5. Points Expiry

Points that remain unredeemed for a continuous period of 1 year will expire. We will notify you via the App before your Points expire.

6. Cancellation and Termination

You may cancel your membership at any time through the App. Any unredeemed Points will be forfeited upon cancellation. We may suspend or terminate your membership immediately if you:

• breach these Terms;
• engage in fraudulent or dishonest conduct in connection with the Program; or
• create multiple accounts.

We may terminate the Program entirely by giving you 30 days notice via the App.

7. Amendments

We may amend these Terms at any time. We will notify you of material changes via the App. Continued use of the Program after the effective date of any amendment constitutes your acceptance of the updated Terms.

8. Privacy

We collect and handle your personal information in accordance with our Privacy Policy, available on the App and our website. By joining the Program, you consent to us using your purchase data to personalise offers and communications.

9. Liability

We will administer the Program with reasonable care. We are not liable for any indirect or consequential loss arising from your participation in the Program, including loss arising from technical failures of the App or vending machines. Nothing in these Terms excludes any rights you have under the Australian Consumer Law.

10. Governing Law and Disputes

This Agreement is governed by the laws of Western Australia. Any disputes will first be referred to mutual discussion or mediation before either party commences formal proceedings.

11. Contact Us

For queries about your membership or the Program, please contact us at: