Terms of Use
Juvo Recovery Pty Ltd (ABN 57 692 518 022)
These Terms of Use govern your access to and use of the Juvo Recovery website at juvorecovery.com (our website) and your purchase of products and services from us. By using our website or purchasing our products, you agree to these terms. If you do not agree, please do not use our website or services.
About us
Juvo Recovery Pty Ltd (ABN 57 692 518 022) (we, us or our) operates wholefood performance smoothie machines across fitness centres, universities, and workplaces in Western Australia. We provide fresh, on-demand nutrition with no prep, no planning, and no compromise.
Email: hello@juvorecovery.com
Partners: partners@juvorecovery.com
Post: 193 Eagle Bay Road, Naturaliste, Western Australia 6281, Australia
Using our website
You may use our website for lawful purposes only. When using our website, you must not:
- Use the website in any way that is unlawful, fraudulent, or harmful
- Attempt to gain unauthorised access to any part of our website or systems
- Transmit any unsolicited or unauthorised advertising or spam
- Upload or transmit any viruses, malware, or other harmful code
- Scrape, harvest, or systematically extract data from our website without our written consent
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
We reserve the right to restrict or suspend access to our website at any time without notice.
Our products and services
Juvo Recovery provides wholefood performance smoothies dispensed fresh on demand through our vending machines. Product availability, flavours, and pricing may vary by location. We aim to keep product information on our website accurate and up to date, but we do not warrant that descriptions or pricing are error-free at all times.
If a product is unavailable or if there is a pricing error, we reserve the right to cancel or decline an order and will notify you promptly.
Consumer guarantees
Under the Australian Consumer Law (ACL), our products come with automatic guarantees that they will be:
- Of acceptable quality — safe, durable, and free from defects
- Fit for the purpose we have described or that you made known to us
- Match any description we have provided
These guarantees cannot be excluded, restricted, or modified. Your rights under the ACL are in addition to any other rights you may have. The following applies when a product fails to meet a consumer guarantee:
Allergens and dietary information
We take allergen and ingredient accuracy seriously. Product information is available at our machines and on our website. If you have a food allergy, intolerance, or specific dietary requirement, please review the product information carefully before purchasing. If you are unsure, contact us before consuming any product.
We cannot guarantee that our products are free from cross-contamination with allergens. It is your responsibility to make an informed decision about whether our products are suitable for your needs.
Complaints and dispute resolution
We are committed to resolving complaints quickly and fairly. We never charge customers to make a complaint.
How to make a complaint
Contact us by email, through our website, or in person. Please include your name, contact details, a clear description of your concern, and any relevant details such as the machine location, date, and transaction reference if available.
What to expect
- We will acknowledge your complaint within 24 hours
- We will provide a written response within 3 calendar days
- If more time is needed, we will contact you to explain the delay and give an estimated resolution date
External dispute resolution
If you are not satisfied with our response, you may contact Consumer Protection WA:
Intellectual property
All content on our website — including text, images, logos, graphics, videos, and design — is owned by or licensed to Juvo Recovery and is protected by Australian and international copyright and intellectual property laws.
You may view and print pages from our website for your personal, non-commercial use only. You must not reproduce, distribute, republish, modify, or create derivative works from any of our content without our prior written permission.
The Juvo Recovery name, logo, and brand marks are trade marks of Juvo Recovery Pty Ltd. Nothing in these terms grants you any right to use our trade marks.
Third-party links
Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content or privacy practices of any third-party websites. We recommend reviewing the terms and privacy policies of any third-party site you visit.
Privacy
We handle your personal information in accordance with our Privacy Policy. By using our website, you acknowledge that you have read and understood our Privacy Policy and consent to our collection, use, and disclosure of your personal information as described in that policy.
Limitation of liability
To the maximum extent permitted by law, Juvo Recovery is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or products, including loss of data, loss of revenue, or loss of profits.
Where our liability cannot be excluded by law, our total liability to you is limited to the amount you paid for the relevant product or service giving rise to the claim.
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Governing law
These Terms of Use are governed by the laws of Western Australia, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia for any dispute arising under these terms.
Changes to these terms
We may update these Terms of Use at any time by posting the revised version on our website. Your continued use of our website after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page regularly.